Job Description

A thriving, growing pediatric occupational and speech-language therapy practice in Rockville and Silver Spring is seeking a client care coordinator.

Company : The company is comprised of an incredible team of therapists, front office, billing, and administrator staff that work together to support the families they serve and each other. The founders started the company with a shared vision to raise the standard of therapy in a private practice setting. Play-based therapies and purposeful play is the company's philosophy from the beginning. There are two beautiful office locations: Rockville and Silver Spring and a virtual clinic serving all of Maryland.

Hours/Schedule : Full-time flexible | Flex start and end time | Half-day Fridays | Parking available on-site

Job Type : Contract to perm

Location Requirements : On-site in Silver Spring

Rate : $25-30 / hour depending on experience

Job Description : The Client Care Administrator is responsible for supporting the day-to-day front-office operations of the busy practice. This position is a member of the Front Office team and will assist in all operations related to patient care needs, managing therapists’ calendars, answering phones, and ensuring a clean and safe office environment. This role will communicate with therapists and the management team at PDC. The front office staff is often the first point-of-contact for patients and are expected to provide a high-level of customer service.

Responsibilities :

• Answering calls and monitoring voicemails and emails; ensuring that patient needs and concerns are addressed in a timely manner.
• Relay patient care needs and scheduling changes between the therapy staff and families.
• Be a liaison regarding patients’ financial concerns between the billing team and families.
• Send plans of care to community providers.
• Manage therapists’ calendars by scheduling appointments, assisting with schedule changes, communicating and recording cancellations and schedule changes.
• Provide translation support to families and therapists.
• Ensure the waiting area and front office space is presentable at all time to patients.

Qualifications :

• At least five years of customer service/office experience
• Must be bilingual and able to effectively communicate and translate Spanish
• Ability to multi-task
• Ability to travel between our Rockville and Silver Spring office as needed

Job Tags

Permanent employment, Full time, Contract work, Private practice, Remote job, Flexible hours,

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