Job Description
Job Title: Customer Service Associate (Full-Time / Part-Time)
Location: Chino, CA (On-site)
Pay: $20/hour to $22/hour based on experience. 30 min paid lunch break
Start Date: ASAP
About the Role: We’re looking for a friendly and organized Customer Service Associate to join our team in our Chino office. In this role, you’ll be the first point of contact for both our online and walk-in customers. You’ll handle emails, phone calls, returns, and refunds, as well as assist walk-in clients and invoice them accordingly.
This is a great opportunity for someone who enjoys customer interaction, takes pride in staying organized, and wants to grow with a small but dynamic team.
Key Responsibilities: - Respond to all customer emails in a timely and professional manner
- Make warm calls to customers and record their needs and preferences
- Process returns and refunds using Shopify
- Greet and assist walk-in customers; prepare invoices for in-person orders
- Maintain organized records and communication logs
Requirements: - English speaking is required
- Spanish speaking is a strong plus
- Strong organizational skills and attention to detail
- Positive and proactive attitude
- Willingness to learn and adapt
Preferred (but not required): - Experience with Shopify or similar e-commerce platforms
- Previous customer service experience
- Familiarity with wholesale or retail operations
Schedule: - Full-Time: 8 hours/day with a paid 30-minute lunch
- Part-Time: Minimum 6 hours/day
- Monday to Friday (Weekends optional but not required)
Job Tags
Full time, Part time, Immediate start, Weekend work, Monday to Friday,